Welcome to our weekly recap of Healthcare IT Today. Each week, we look back at the articles published and their significance for the healthcare IT community. We hope to help you catch up on what you may have missed during the week.
In this edition, we explore various innovations aimed at optimizing processes and enhancing the patient experience. From reducing wait times to automating administrative tasks, technological advancements are shaping the future of healthcare.

Each provider seeks to reduce wait times, improve appointment scheduling, and ensure timely communication. Experts from the Healthcare IT Today community recommend the use of agentic AI, self-scheduling, care orchestration, automated prior authorization, and pre-consultation paperwork, among other solutions.

Designing technologies that enable patients to play an active role in their care is also a priority. Community responses include initiatives for proactive outreach, behavioral profiling, streamlined scheduling, telemonitoring, and intuitive data platforms.

Online booking has significantly improved the patient experience while reducing call center costs. For example, My Health Onsite in Florida went from 0% to 80% of appointments booked online in one year thanks to a system based on the reason for the visit, which only displays providers capable of meeting patients’ needs.

At the preview of the major event eHealth 2025 in Canada, Shelagh Maloney, CEO of Digital Health Canada, shared the importance of increased patient and startup presence, as well as the potential for collaboration with policymakers.

In our Life Sciences Today podcast, Danny Liberman spoke with Nate Beyor from Salt AI about the benefits of creating and scaling AI workflows without requiring deep coding expertise. Additionally, the Healthcare IT Today podcast addressed the latest KLAS reports, highlighting the strengths of EHR assessments in acute care, data and analytics, management consulting, and PACS.

Michael Campana from Amitech Solutions shared a poignant story highlighting how technology can bridge human gaps in healthcare. He discussed how automated triage systems, systematic follow-ups, and tailored workflows could prevent similar tragedies.

Agentic AI opens new frontiers for smart care and operational excellence. Rameez Chatni from Cloudera detailed administrative and clinical use cases, proposing a roadmap for adoption that includes modern data infrastructure, strong governance, and high ROI pilot projects.

Emerging threats to AI-based diagnostic tools and clinical decision support systems are also concerning. Ed Gaudet from Censinet highlighted the risks of manipulating or reverse-engineering AI models, urging healthcare leaders to rigorously assess their tools and train their staff on the most sensitive use cases.

Managed print services can be an effective solution to improve efficiency in healthcare. Jeff Wilson from Flex Technology Group explained that delegating print management tasks allows IT and clinical teams to focus on their core missions, provided that security and compatibility with existing print environments are ensured.

This week, job offers in the Health IT field include roles in clinical risk management, benefits management, and clinical quality assessment. Additionally, 49% of patients avoid portals due to concerns related to data security, and 61% would be willing to pay a premium for a better user experience.

In the realm of funding and mergers and acquisitions, Epicore Biosystems announced additional Series B funding of $6 million, bringing its total to $32 million. Centauri Health Solutions acquired MedAllies, a New York-based health information services provider, while Teladoc Health acquired UpLift, a specialist in virtual mental health therapies. Finally, Clearlake Capital Group finalized its majority investment in ModMed, which provides SaaS solutions to specialty providers.

Welcome to our weekly summary dedicated to the latest advancements and news in the field of health information technology. This week, we explore a variety of topics ranging from improving appointment scheduling processes to the impact of artificial intelligence on medical diagnostics. Let’s dive into the trends and innovations shaping the future of healthcare.

How can we reduce wait times and improve appointment scheduling?

Reducing wait times and improving appointment scheduling remain major challenges for care providers. This week, experts from the Healthcare IT Today community recommended several innovative solutions to address these concerns. Among them, agentic AI stands out as a promising technology, enabling intelligent automation of scheduling processes. Additionally, implementing self-scheduling systems offers patients the flexibility to manage their appointments independently, thereby reducing the burden on call centers.

Care coordination is also essential for ensuring effective communication among the various healthcare stakeholders. Care orchestration allows for better synchronization of services, ensuring patients receive the necessary care in a timely manner. Furthermore, automated prior authorization and pre-visit document management simplify administrative tasks, thereby facilitating the patient journey.

For more information on these solutions, check out our weekly recap of April 12, 2025.

How to design technology that empowers patients in their care?

Encouraging patients to play an active role in their own health is crucial for improving clinical outcomes and overall satisfaction. The Healthcare IT Today community has proposed several approaches to achieve this goal. One key strategy is proactive outreach, which involves constant patient engagement through informative campaigns and personalized reminders.

Behavioral profiling enables a better understanding of patients’ needs and habits, thus facilitating the personalization of care and interventions. Furthermore, telemonitoring tools provide patients with the opportunity to track their health parameters in real time, thereby promoting proactive management of their well-being.

A concrete example is the use of intuitive data platforms that simplify access to and interpretation of medical information for patients. To learn more about this topic, visit our weekly recap of May 17, 2025.

How does online booking enhance the patient experience and reduce call center costs?

The transition to online booking has transformed the patient experience by providing a quick and efficient method for scheduling medical appointments. The case study of My Health Onsite, based in Florida, perfectly illustrates this trend. Within a year, the platform succeeded in moving 80% of bookings online, compared to 0% previously. This significant increase not only improved patient satisfaction by providing greater flexibility but also considerably reduced costs associated with call centers.

According to Jason Tomlinson and Jason White, the success of My Health Onsite relies on a system based on the “reason for the visit.” This system filters providers based on patients’ specific needs, ensuring that each booking perfectly matches the patients’ expectations and requirements.

To discover more inspiring examples, check out our weekly recap of December 28, 2024.

Why should health IT leaders pay attention to eHealth 2025?

A must-attend event of the year, eHealth 2025 promises to be a major crossroads for health information technology professionals. In an exclusive interview, Shelagh Maloney, CEO of Digital Health Canada, stressed the growing importance of patient and startup presence at this major event. This year, the focus will be on collaboration between developers of innovative technologies and policymakers, paving the way for fruitful partnerships and integrated solutions.

The event will also highlight the latest advancements in data security and patient privacy, critical topics in the current context of increased digitalization of healthcare services. To learn more about the key takeaways from eHealth 2025, check out our recap from September 21, 2024.

What are the advantages of AI workflows in life sciences?

In the latest episode of the Life Sciences Today podcast, Danny Liberman discussed with Nate Beyor from Salt AI the benefits of creating and scaling AI workflows without requiring deep coding skills. These workflows allow life sciences companies to automate complex tasks, analyze large amounts of data, and improve the accuracy of diagnostics and treatments.

Integrating AI into research and development processes not only accelerates innovation but also allows for increased personalization of patient care. To listen to this fascinating episode, check out our weekly recap.

What are the highlights of the latest KLAS reports in healthcare?

The KLAS reports provide an in-depth analysis of the performance of health information systems, covering areas such as EMRs, data and analytics, management consulting, and PACS. In the latest Healthcare IT Today podcast, John and Colin discussed the highlights of these assessments, emphasizing strengths and areas needing improvement.

These reports are essential for IT leaders looking to optimize their systems and ensure optimal service quality. For a detailed analysis, check out our weekly recap.

How can technology address human flaws in healthcare?

Technology plays a crucial role in reducing human errors and enhancing the quality of care. Michael Campana of Amitech Solutions shared his personal experience, having lost his daughter Cassidy due to mismanaged cardiac arrest. This tragedy highlighted the importance of automated triage, systematic follow-ups, and tailored workflows to handle emergency situations diligently.

Furthermore, addressing bias mediations in healthcare systems and establishing mitigation mechanisms can prevent similar incidents in the future. To learn more about technological solutions aimed at bridging these human gaps, check out our weekly recap.

How is agentic AI revolutionizing intelligent care and operational excellence?

Agentic AI opens new perspectives for intelligent care and operational excellence in the healthcare sector. Rameez Chatni from Cloudera detailed the administrative and clinical use cases of this technology, highlighting how it can automate repetitive tasks, analyze complex data, and provide personalized clinical recommendations.

For successful adoption of agentic AI, it is crucial to have a modern data infrastructure, strong governance, and targeted pilots that will demonstrate high return on investment. These steps are essential for effectively and securely integrating AI into the care processes. Check out our weekly recap for more details.

What emerging threats exist for AI-based diagnostic tools and clinical decision support?

With the rise of AI-based diagnostic tools and clinical decision support systems, new cybersecurity threats are emerging. Ed Gaudet from Censinet warned about the possibility of malicious actors manipulating or reverse-engineering AI models, or compromising the datasets used. These risks can not only affect the reliability of diagnostics but also the privacy of patient information.

It is imperative that healthcare leaders regularly assess the risks associated with their AI tools and establish robust security protocols. Additionally, training staff to recognize and manage the riskiest use cases is essential to prevent vulnerabilities. To explore this topic further, check out our weekly recap.

Are managed print services a solution for efficiency in healthcare?

Print management can often represent a significant burden for already overloaded IT and clinical teams. Jeff Wilson from Flex Technology Group highlighted the benefits of managed print services in the healthcare sector. By delegating these tasks, healthcare facilities can focus on their core business while ensuring security and compatibility of existing print environments.

It is crucial to ensure that the chosen print solutions comply with data security standards and integrate seamlessly with existing IT systems. This approach not only helps reduce costs but also improves the overall operational efficiency of healthcare facilities. For more information, check out our weekly recap of May 31, 2025.

What are the latest career opportunities in the health IT sector?

The field of health information technology continues to grow, offering many exciting career opportunities. This week, the most sought-after positions include clinical risk management, benefits management, and clinical quality assessment. These roles are essential for ensuring that healthcare systems operate efficiently and meet the highest standards of patient care.

Professionals interested in a career in this sector should focus on developing skills in data analysis, IT project management, and information security. To discover current opportunities, check out our weekly recap.

What are the latest figures on patient portal security?

Data security remains a major concern for patients using online portals. According to the latest statistics, 49% of patients avoid using portals due to concerns about data security. Additionally, 61% of patients would be willing to pay a premium for a better user experience. These figures highlight the importance of strengthening security measures while also providing a user-friendly and intuitive interface.

Care providers must invest in advanced encryption technologies and robust multi-factor authentication protocols to protect sensitive patient information. At the same time, improving the user experience can encourage wider adoption of the portals, thereby facilitating better self-management of care by patients. For more information, check out our weekly recap.

What are the latest funding and merger and acquisition activities in the health sector?

The health sector continues to see sustained activity in terms of funding and mergers and acquisitions. Epicore Biosystems, a manufacturer of wearable sweat detection devices, announced an additional $6 million in funding, bringing its Series B total to $32 million. This capital injection will allow the company to continue developing its innovative technologies.

In a similar consolidation effort, Centauri Health Solutions acquired MedAllies, a New York-based health information services provider, and Teladoc Health acquired UpLift, specializing in virtual mental health therapy, psychiatry, and medication management. These acquisitions strengthen the companies’ positions in the market and expand their service portfolios. Additionally, Clearlake Capital Group finalized its majority investment in ModMed, which provides SaaS solutions to specialty providers.

These strategic movements highlight the growing importance of innovative technologies in the health sector and the willingness of companies to adapt to the rapidly changing market. For more details, check out our weekly recap.

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This week, the health IT sector continued to demonstrate impressive dynamics, marked by significant advancements and innovative initiatives. Reducing wait times and improving appointment scheduling remain top priorities, with the growing adoption of agentic AI and self-scheduling solutions optimizing provider efficiency.

At the same time, the focus has been on designing technologies that empower patients, allowing them to take an active role in their own care. Initiatives such as telemedicine and remote monitoring platforms reflect this commitment to a patient-centered approach.

Successes in online booking, illustrated by the example of My Health Onsite in Florida, demonstrate the positive impact of these technologies on patient experience and the reduction of call center costs. Furthermore, discussions surrounding the eHealth 2025 event highlight the importance of collaboration among patients, startups, and policymakers to shape the future of health IT in Canada.

This week’s podcasts explored key topics such as AI workflows and the latest KLAS reports, providing valuable insights for professionals in the sector. Discussions on emerging threats related to AI-based diagnostic tools underscore the need for constant vigilance and solid governance.

Finally, the activity of funding and mergers and acquisitions demonstrates a robust investment climate, with companies like Epicore Biosystems and Teladoc Health strengthening their market positions. In summary, this week has been rich in developments that continue to transform the digital health landscape, paving the way for a promising future for the entire community.